Pre-order Policy

What are Pre-orders?
Pre-orders are advance purchases made on new merchandise that is scheduled to be shipped at a future date. They are a great way to guarantee that an item will not be sold out upon arrival to our store. Each collection or item available for pre-order will have its own specific shipping date. These dates are not guaranteed, but we will do our best to update our site with any changes.

Demand can be very high on certain items & frequently they can sell out completely via Pre-order before they physically arrive in stock.

Wait Time
Pre-orders usually see a 5-7 week wait period (production time).

Returns & Cancellations
All items can be returned if they meet our Return Policy requirement after item arrives at buyer's address. Cancellations are refunded via store credit or exchanges of in-stock items only.

In-stock Orders Separation
We suggest that pre-ordered items be ordered separately from “in-stock” orders, as in stock merchandise can be shipped immediately. If you combine in-stock and pre-order items into one purchase, all items will be shipped when the pre-order is fulfilled.

Payment Methods
Payment methods are the same as in-stock items. Please ensure that your billing and contact information are current at all times.

If you have any questions or concerns, please email us at hello@calytrixbeauty.com